So here is the boring bit.....
Our Policy...
Terms and Conditions Using Vouchers
- Please remember to bring the vouchers with you when you attend. If you forget or don't bring your vouchers, we will ask you details of the purchaser who bought the voucher to redeem it, otherwise the normal fee of the Visit/alpaca walk or experience day will have to be made in cash, or by bank transfer/paypal WE DO NOT EXCEPT CHEQUES.
- If we have to cancel the walk due to weather or other circumstances that puts the animal or our clients are risk, the walk can be arranged at a later date. We will try and give you at least 48 to 24hrs notice, but in an emergency we cannot promise in these situations that we will always have advanced notice.
- As our client, if you were to make a cancellation with less than 48hrs notice or don't show, your walk will cannot redeemed again. However, there can be certain exceptions/circumstances if discussed over the phone to rearrange at new date.
Terms and Conditions for Alpaca Walks and Experience days
- For all Walks and Experience Days they have to be prebooked and prepaid in a weeks advance.
- We only except bank transfer/paypal or cash, we don't except cheques.
- If we have to cancel the walk due to weather or other circumstances that puts the animal or our clients are risk, the walk can be arranged at a later date. We will try and give you at least 48 to 24hrs notice, but in an emergency we cannot promise in these situations that we will always have advanced notice.
- As our client, if you were to make a cancellation with less than 48hrs notice or don't show, your walk/ experience day payment will not be refunded. However, there can be certain exceptions/circumstances if discussed over the phone to rearrange at new date.
Terms and Conditions for Farm Visits and Talks
- All Visits have to be prebooked in a weeks advance
- Payment can be made on the day in cash or via bank transfer/paypal
Bio-security and Health & Safety Regulations
As a customer of BellaRuba Alpacas you must follow our strict bio-security and health & safety regulations that are put in place, before you come in contact with our animals. This is important so that we ensure all the correct precautions are put in place, not just for our customer’s safety but for our animal’s safety as well.
On the day of your visit you will be asked to sign our regulation form to comply with the regulations we have. This will be compulsory before you come in contact with our Alpacas on our farm.
If you have any further questions or want to know more about our Alpaca walks. Please feel free to call Maria on: 07415461410 or Sharon on 07850460796. If there is no answer please leave a voicemail message/text and we'll get back to you ASAP, as we are a very busy family run business, so may not always have a phone on us working with the animals.
